FAQ

FAQ
In case you have any further questions, that are not covered in this section, do not hesitate to contact us

Address:
Top Adria Turistička Agencija d.o.o., Croatia Medical Travel,
Milutina Baraca 20, 51 000 Rijeka, Croatia

telephone: + 385 51 343 059 begin_of_the_skype_highlighting            + 385 51 343 059      end_of_the_skype_highlighting
fax +385 51 343 079
email:  info@croatia-medical-travel.com



PRODUCTS & PRICES

What is the fastest way to find what I want?
Our services are divided into different categories You can choose between different types of treatment, destinations, institutions and „all inclusive“ packages.  If you have any further questions or need further informations, do not hesitate to contact us.

What kind of products can I book over Croatia Medical Travel?
On our web site you will find our entire offer, including theoffer in various medical treatments in carefully selected medical institutions; Medical tourism in Spa centers;  Wellness;  Accommodation in hotels, villas, pensions or private accommodation; Flight reservation; Organization of transport; Rent-a-car; Package arrangements; Excursions; Other activities in the desired destination.

May I book only one service?
Of course, you can book only one service. You can book as much services as you wish, as well as the complete package. Each inquiry will be processed individually with special attention paid to your wishes and preferances.

May  I create my own package, or modify the existing one?
Yes, if you explain us your wishes and needs, we can create a package individually, according to your guidelines. After we create the offer, based on your requests, it will be sent to You via email, fax or other means of communication.

Do you have discounts (for seniors, students, children)?
We offer discounts for children. However,  in our offer you can find variou special offers,  as well as special discount prices of medical treatments and procedures in different institutions. Become a registered user and you will receive our Newsletter and be informed about all actions and special offers.

Why there is sometimes difference between the price quoted on your web site from the actual price?
Prices may vary due to number of persons, date of travel, the volume of treatment, required length of stay, changes in taxes or fees, changes in prices of other tour operators, etc. All these factors can lead to changes in the final price.
Please consider our prices presented on the web site or in the newsletter only informative. Contact us and request an individual offer and we will create the offer for the requested services.  The final package price will also be given in the official offer as well as in the reservation confirmation.


RESERVATION

How much do I have to book in advance?
You can always book our services, regardless whether you have contacted us several months in advance or just a few days before the departure. We only need enough time for the organization of services where we have a mediating role. In case of the last minute booking, the payment is   made on the spot, directly to the service provider.

When will I receive a booking confirmation?
After all the travel details have been agreed upon and the booking is officially confirmed, you will receive a booking confirmation with all travel documents via email. 

Can I book a service or a package arrangement via internet?
No, all bookings are made in writing after consultation and coordination with you.

Can I make changes after the booking?
If you want to modify certain items in your reservation, you must notify us in writing 30 days before arrival. We will try to execute it depending on the type of change.  

Do I have any expenses when changing the reservation?
First change in the reservation, if possible, will be done free of charge. All changes in the price depend on the changes made in the reservation  and conditions of the service providers.  For each additional reservation modification we will charge 10 EUR per change. 

Can I cancel my reservation?
Yes, cancellation of the reservation must be submitted in writing. You can find the cancellation policy in the General Terms & Conditions of the Agency.

How and in what order do I pay for the booked service or package?
After the reservation confirmation it is required to pay the deposit of 40% of the total price, and the rest of the amount the latest 21 days before the start of the service.  If the service will start within 21 days,100% of the total amount must be paid on the reservation confirmation

What are the payment methods?
Payment can be made by bank transfer, and some services can be paid on the spot. All the payment details you will find in the booking confirmation or in your travel documents.

What is „my corner“?
Only a register user can be logged in „my corner“, where he can find contact details of the agency and can access  his previous reservations.
You can become a registered user at any time and you can edit "my corner" as you wish. You can view and print Offers, Vouchers, Travel documents, Invoices and Payments.


DURING THE TRAVEL

Who should be notified if my arrival time is changed?
We kindly ask you to inform us in case of any change. We will arrange a new schedule for you.

Who can I contact in case of any changes or complications?
You can contact Croatia Medical Travel at any time. We stand at Your disposal 24 hours a day.

Special offer

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Newsletter

Uhpa
Crotian Medical Travel

Croatia Medical Travel

Address: Maršala Tita 129 Agency code: HR-AB-51-040243975
Phone: +385 51 34 30 59 Bank account: Privredna Banka d.d. 2340009-1110306407
E-mail: info@croatia-medical-travel.com VAT ID: 59624272240